Privacy Policy

Last updated: July 27, 2025

1. Information We Collect

AppointmentKit collects information you provide directly to us when you:

• Create a business account or client profile
• Set up your business services and availability
• Book appointments through our platform
• Process payments for appointments, packages, or memberships
• Use our time clock system for staff management
• Create and submit custom forms or waivers
• Access analytics and reporting features
• Use marketing tools or social media integrations
• Manage inventory or point-of-sale transactions
• Contact us for support

2. Types of Information

The types of information we may collect include:

• Business Information: Business name, description, address, phone, email, services offered, pricing, availability schedules, staff details
• Client Information: Name, email, phone number, appointment history, package/membership purchases, form submissions
• Payment Information: Credit card details, billing addresses, Stripe Connect account information (processed securely through Stripe)
• Appointment Data: Booking details, service selections, appointment status, notes, cancellation information
• Time Clock Data: Staff clock-in/out times, break periods, work schedules
• Form Data: Custom form responses, waiver signatures, client intake information
• Analytics Data: Booking patterns, revenue metrics, client retention data, goal tracking
• Marketing Data: Campaign performance, social media connections, email/SMS preferences
• Inventory Data: Product information, stock levels, sales transactions
• Technical Information: IP address, browser type, device information, usage patterns

3. How We Use Your Information

We use the information we collect to:

• Facilitate appointment bookings between businesses and clients
• Process payments for appointments, packages, memberships, and retail products
• Calculate availability and manage scheduling conflicts
• Send appointment confirmations, reminders, and cancellation notices
• Manage business subscriptions and billing on our platform
• Process payouts to businesses through Stripe Connect
• Enforce cancellation policies and no-show protection
• Track staff time and generate payroll reports
• Store and manage custom form submissions and waivers
• Generate analytics and business performance reports
• Enable marketing campaigns and social media integrations
• Manage inventory levels and point-of-sale transactions
• Provide customer support and technical assistance
• Detect, investigate, and prevent fraudulent transactions
• Comply with legal obligations and platform policies

4. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• Between Businesses and Clients: When you book an appointment, we share necessary contact and appointment details between the business and client
• Payment Processing: We share payment information with Stripe for secure processing of transactions and payouts
• Service Providers: With trusted third parties who assist us in operating our service (email/SMS providers, analytics services, hosting providers)
• Social Media Platforms: When businesses use our social media integration features, we share content with connected platforms
• Marketing Services: When businesses use our marketing tools, we may share data with email/SMS service providers
• Business Transfers: In connection with mergers, acquisitions, or asset sales
• Legal Requirements: When required by law, to protect our rights, or to enforce our terms of service
• Consent: With your explicit consent for any other purpose

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law.

7. Your Rights

Depending on your location, you may have the following rights:

• Access and receive a copy of your personal information
• Rectify inaccurate personal information
• Request deletion of your personal information
• Object to processing of your personal information
• Request restriction of processing
• Data portability
• Withdraw consent at any time

8. Cookies and Tracking

We use cookies and similar tracking technologies to collect and track information about your use of our service. You can control the use of cookies at the individual browser level.

9. Third-Party Services

Our service may contain links to third-party websites or services that are not owned or controlled by us. We are not responsible for the privacy practices of these third parties.

10. Children's Privacy

Our service is not intended for children under 13. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal information, please contact us.

11. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

12. Contact Us

If you have any questions about this Privacy Policy or how AppointmentKit handles your data, please contact us: