Frequently Asked Questions

What is AppointmentKit?

AppointmentKit is a comprehensive appointment booking and business management platform designed for service-based businesses. We provide everything you need to manage appointments, staff, payments, and grow your business - all in one place.

What types of businesses can use AppointmentKit?

Our platform is perfect for any service-based business that takes appointments, including:

• Beauty salons and spas
• Fitness trainers and gyms
• Healthcare providers
• Consultants and coaches
• Repair services
• Professional services
• Any business that schedules appointments

How quickly can I get started?

You can be up and running in minutes! Simply sign up, complete your business profile, add your services, and set your availability. Your custom booking page will be ready for clients immediately.

How does the online booking system work?

Your clients can book appointments 24/7 through your custom booking page. They simply select a service, choose an available time slot, enter their details, and confirm. Both you and your client receive instant confirmation emails.

Can I set my own availability and booking rules?

Absolutely! You have complete control over when appointments can be booked. Set your working hours, break times, days off, and advance booking requirements. You can also set different availability for different services.

What happens if a client cancels or doesn't show up?

You can set your own cancellation and no-show policies. Our system can automatically charge cancellation fees according to your policy, helping protect your business from last-minute cancellations and no-shows.

Do you send appointment reminders?

Yes! We automatically send appointment reminders to your clients 24 hours before their appointment, reducing no-shows and keeping everyone informed.

How does payment processing work?

We use Stripe for secure payment processing. You'll connect your Stripe account to receive payments directly. Clients can pay at the time of booking or at checkout after their appointment.

What are your platform fees?

Our subscription plans include platform usage with competitive transaction fees. Platform fees vary by subscription plan and are clearly outlined during signup. Standard Stripe processing fees also apply.

When do I receive my payments?

Payments are transferred to your connected bank account according to your payout schedule. You can choose between standard payouts (1-2 business days) or instant payouts for immediate access to your funds.

Can I offer packages and memberships?

Yes! Create service packages and membership plans that clients can purchase. Our system automatically tracks credits and applies them when clients book appointments, making it easy to manage recurring revenue.

Can I manage multiple staff members?

Absolutely! Add staff members, set their individual schedules and services, track their time with our built-in time clock, and manage commission structures. Each staff member can have their own availability and service assignments.

Do you provide analytics and reporting?

Yes! Get detailed insights into your business performance with comprehensive analytics including booking trends, revenue reports, client retention metrics, and staff performance data. Set goals and track your progress over time.

Can I manage inventory and retail products?

Yes! Our platform includes inventory management for retail products. Track stock levels, process point-of-sale transactions, and automatically update inventory when items are sold.

Can I create custom forms for clients?

Yes! Create custom intake forms, waivers, and questionnaires that clients complete during the booking process. All responses are securely stored and easily accessible from your dashboard.

Do you offer integrations with other tools?

Yes! We integrate with popular tools including calendar applications, payment processors, and social media platforms. Our API also allows for custom integrations with your existing business tools.

Is my data secure and backed up?

Absolutely! We use industry-standard security measures including SSL encryption, secure data centers, and regular backups. Your business and client data is protected with bank-level security.

What kind of support do you provide?

We offer comprehensive support including email support, live chat, phone support, and detailed documentation. Our team is dedicated to helping your business succeed on our platform.

Can I try the platform before committing?

Yes! We offer a free trial so you can explore all features and see how AppointmentKit can benefit your business before choosing a subscription plan.